Pricks, Losers and Well Poisoners - Book by Dr Steven A Saunders

Customised In-House Sales Training

Steven delivers approximately 75 training programmes per year.

These programmes vary in length from a 3-4 hour workshop to two-day sessions.

We provide In-House Company Specific Training on

Key Account Management
B2B Sales
Team Building
Retail Sales Training

Who benefits and what is in it for me?

Your company will have a unique way of doing things. That is your culture. When you engage Steven Saunders & Associates Ltd to provide a training programme for your business you will be getting a programme that fits with how you like things done. (you will never be given an "off the shelf" solution to your needs.)

For example, prior to starting and Key Account Management or Sales Training Programme, Steven will spend time in the field (usually two days) with your sales people to see first hand what a normal day looks like, who your customers are and how they relate to your sales people (and vice versa).

Steven is able to pick up the subtleties of different personalities and work with these to deliver programmes that get results (His PhD in Behavioural Psychology has its uses!)

The benefits to you are a practical, relevant and customised programme that gives you real "bang for your buck".

Feedback, Comments and Assessments:

"Easy and relaxed manner"

"Extremely knowledgeable on the subject, shows a depth of experience and this was clear throughout the course"

"Uses many practical examples that I can relate to"

"Informative, fast-moving, very funny and still very professional"

"Totally uplifting and motivating experience"

"I have my assessment reports in by now and in a rating of 1-5, the Branch Managers without exception have given you a 5. Enough said".

IMPROVE THE QUALITY of your TRAINING AND SAVE MONEY.

Steven has developed a significant number of in-house videos and DVD's for a range of clients wishing to up-skill their front line staff in the art of providing superior Sales and Service.

The advantages of producing training programmes in-house are:

You get a fully customised package which depicts your environment accurately which leads to ready acceptance by your people (They don't say "that's fine in theory but our situation is different").
Professional actors and a skilled production crew using the latest technologies ensure a high quality finished product.
Cost efficiencies are achieved through your staff being coached by Steven to facilitate the introduction of the training module at times and places of your choosing. (Big savings in travel and accommodation!)
Repetition of training messages is no problem leading to better retention.
With a life cycle of 3-4 years the training programmes can be incorporated into the induction training of all new staff meaning all your team receives the same messages.
Modular design allows you to be flexible when delivering the training. Normally just one or two modules are presented at each training session. (Most programmes compromise 5-7 modules.) The training modules can be tailored to the precise needs of your organisation module titles may include:
·   Your company's vision and values
·   How to establish rapport with your customers
·   Qualifying and understanding needs and wants.
·   Presenting with flair
·   Closing the sale
·   Making add on sales
·   10 keys to handling telephone enquiries
·   Dealing with complaints
·   OSH rules, policies and procedures
By training your managers and key staff to be Session leaders you are building an in-house training competency which adds value to your business.
Steven would be delighted to show you examples of his work.

Who benefits?

If your business has 100 or more staff in any single role (E.g. retail sales person) then the in-house option may represent real savings in both time and money and lead to better outcomes.

Who are the clients who have used this approach to training?

ITM online Learning: A 5 module basic sales coaching programme for all staff.
Overland Shoes
Bond and Bond
Liquorland
Paykel Engineering
DeLaval
Super Liquor Group

Training Programmes in Partnership With University of Auckland Short Courses

University of Auckland Short Courses

Programme titles include:

Effective Sales Management
How to Deal with Difficult Demanding and Prickly Personalities
Advanced Selling Skills
How to Make the Transition from Technical Professional to Effective Team Leader
New titles are being added regularly.

Who should attend?

Business Managers
Team Leaders
Sales managers and high performing sales people
Anyone who has been recently promoted from a technical role to a leadership role.
People having difficulty communicating with others or who have difficulty organising their priorities and who become stressed as a result

NOTE: Programmes provided by the University of Auckland are extremely professional in their organisation and delivery.

How do I find out more?

University of Auckland - Short Courses
Visit: shortcourses.auckland.ac.nz/

"Steven - congratulations on an outstanding result, and thank you for making such a positive contribution to our short course programme".
Scores (evaluation scores, averaged 6.8 of a possible maximum of 7)
University of Auckland - Short Courses

Request a meeting with Dr Steven Saunders to discuss how we can help your organisation or contact us now to talk through your requirements.